Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

What if I don't have my FTP account information?

Most hosting providers include instructions for managing FTP users in their support centers.

Below are links to a few hosting providers' instructions for finding FTP information:

Keep in mind that the FTP user you create must have access to the directory that you wish to backup. 

Please take a look at this tutorial video for How To Add A Website. We will walk you through an example of how to locate your SFTP/FTP information.

If you aren't sure how to locate your SFTP/FTP information, you can always contact your hosting provider, and they'll be happy to assist you.

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