Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

How to backup multiple websites on different cPanel accounts

The following article will guide you through the process of adding websites to CodeGuard in the event that you have many cPanel accounts hosted on your VPS or Dedicated server.

Step 1: Access WHM and select the target cPanel account

First, access WHM as the root user and open the 'Account Information' page.

Then select 'List Accounts' to display all of the cPanel accounts on this server

From this list, locate the cPanel account that contains the website you would like to add to CodeGuard. Then click on the cPanel logo in the 'cPanel' column on the corresponding row to access the cPanel interface for that account.

After logging in to cPanel, we will locate the following information so that we can add your websites to CodeGuard.

Step 2: Locate SFTP credentials

By default, the cPanel username and password can be used to connect via SFTP. If you already have the information required to log into the cPanel account directly, as illustrated below. You can use this information for CodeGuard access.

Step 3: Find Website URL and File Content Path

From the cPanel home page, click 'Subdomains' under the 'Domains' section of your cPanel.


You might have several subdomains under your main domain. Take note of the URL that you wish to backup with CodeGuard. If the website you are adding is your main domain, it will be listed under 'Domain' in the 'Create a Subdomain' section. If it is a subdomain you are adding, they will all be listed in the section titled 'Modify a Subdomain'.

If you are adding a subdomain, also take note of the file content path listed here as the "Document Root" for your site.

If you are adding your primary domain, you can use /public_html as your file content path, but you will need to take note of all of the paths for your subdomains. Each subdomain should be added as a separate website backup and their paths will need to be excluded from the primary domain's backup during the activation process described below.

Step 4: Add Website to CodeGuard

Navigate to www.codeguard.com/login to log into your CodeGuard account. Once you have successfully logged in, click 'Add Website'.

Depending on whether you have already added a website to your CodeGuard account, this may appear highlighted after login:


After selecting either option, you will be taken to the connect page. Here you will need to enter the credentials that you previously found. Be sure to select 'SFTP'. Click 'Test Website Connection' once you have entered your credentials.


When you see the success message, choose 'Connect Your Website'.


Next, select the File Content Path that you identified previously. For the primary domain in your account, this will be /public_html.


Next, choose which files you would like to include in the backup. If you would like to select all files, simply click the first checkbox, and everything below it will be included.

Note: When adding your primary domain with the path /public_html, it is important to un-check any directories associated with subdomains. Each subdomain should be added as a separate website backup. Including subdomains in your primary domain's backup can lead to issues when restoring file content.

Once you are satisfied with your file choices. Click 'Begin First Backup'.

cg_capture_step_2.pngNext, you will be prompted to add a database. If you have your database connection information, click 'Add Database Now'. If you want to add it later, select 'Go To Dashboard'. If you go to your dashboard, you will now see the progress of your website being activated. CodeGuard will also send you an email once the activation process has completed.

cg_capture_step_3.png If this website has a database associated with it, you can follow the instructions in this support article to add it.

To add additional websites within this cPanel account, repeat steps 3 and 4 using the same SFTP credentials. To add websites from a different cPanel account, simply repeat steps 1 - 4.


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