Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

I'm getting connection errors when adding a database

The most common cause of errors when adding a database to CodeGuard occurs because our servers are not able to connect to your database host.  For security, your hosting provider and/or database host may block all external connections, but in most cases, you are able to specify a list of allowed hosts.  This process, called "whitelisting", must be done prior to adding your database to CodeGuard.  See the Whitelisting CodeGuard's IP Addresses article for details on what addresses should be added or this video tutorial for a walkthrough of this process.

The process for doing this will vary with different hosting providers, so you may need to consult their support documentation for more specific instructions.

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