Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

My account is over quota! What are my options?

If your account goes over quota the easiest way to go under a quota limit again is to upgrade and increase your storage space limit. This option allows you keep all of your data in CodeGuard as-is, without having to delete anything. In addition to more storage space, our plans offer a number of additional features which you will find helpful as your CodeGuard account grows: https://www.codeguard.com/pages/plans

However, if you would like to reduce your storage usage without upgrading you can also try deleting old backups from your account to save space. Go to your Account Settings page and edit your Backup Retention Settings to do so.

Additionally, you can delete a website from CodeGuard and re-add it selecting fewer files and folders to reduce its size. We recommend excluding folders with large amounts of images or videos, as they tend to be very large files. You could also delete old websites and databases from your CodeGuard account that you would no longer like backed up. Or if this is not an option, you can follow the steps in this support article to exclude the files or directories that you do not need or are too big.

All of these actions will put you back under your quota limit. We recommend taking action sooner rather than later! If an account remains over quota for an extended period of time, backups will be turned off for all websites and databases in the account until one of the above actions is taken.

Take a look at this video tutorial for a walkthrough of all the website settings which is where you will need to go to make most of these changes.

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