Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

Why was my credit card declined?

There are a few reasons why your credit card may be declined on our payment page.  The most common reason is that the credit card number, CVV, or expiration date that was entered is incorrect.  Make sure to double check that these values are correct before trying again.

The payment processor that we currently use has had occasional problems with credit cards that are overseas. You might also see this error if your issuer is not a participator.  CodeGuard currently accepts all major credit cards such as Visa, American Express, MasterCard, and Discover. 

Feel free to contact CodeGuard Support for further help if it is needed.  We will do whatever we can to make sure your account is created successfully, and your websites are on their way to being protected!

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