Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

What is the difference between a subdomain and custom domain with my whitelabel account?

When it comes to creating a custom URL for your whitelabel account, you have two options to choose from. 

1. The subdomain option allows you to choose a subdomain of totalwebsiteprotection.com (mycompany.totalwebsiteprotection.com). No extra setup is required!

2. For even more control, the custom domain option allows you to use any domain you like (backups.mycompany.com). To use a custom domain, you must set up a DNS entry that points to our servers. Your entry must point to cname.totalwebsiteprotection.com.

For specific help on how to set up your DNS properly, we recommend that you contact your hosting provider or web developer.

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