Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

Can I tunnel to a different host?

In some cases, customers may have databases that are on a different internal server that can be accessed from their web server or SSH host. Fortunately, this is a configuration that we now support. 

To enter that Internal Database Hostname or IP, click 'Databases hosted on an internal server?'

When connecting to a private server such as a, you will have to enter in the public facing IP address(External Database Hostname or IP), as well as the internal IP, to allow us to connect to the private server. This only applies to hosts that configure their database connections this way. If you are not sure if your host does this, contact them to find out. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request