If you are having trouble connecting to your FTP or SFTP site, then your hosting provider may be blocking connections from CodeGuard. To ensure that connections from CodeGuard are not blocked, please contact your hosting provider and ensure that they are not blocking the CodeGuard IP addresses:
- codeguard.com - US region:
- de.codeguard.com - Germany region:
- uk.codeguard.com - United Kingdom region:
- fr.codeguard.com - France region:
For more information on whitelisting, please take a look at this video tutorial.