How To Whitelist CodeGuard In Your HostGator Dedicated/VPS WHM

When backing up a website hosted on your HostGator Dedicated or VPS server, there are three important places for you to whitelist our IP addresses in your WHM panel: HG Firewall Administration, cPHulk Brute Force Protection, and Host Access Control.


 First, log in to your WHM as the root user

1. HG Firewall Administration

When you log in, search for 'HG Firewall Administration' and you should be able to select the 'HG Firewall Administration' 



Once opened it should look like this:



Then follow the instructions below:

  1. Type in one of our IP addresses at a time
    • codeguard.com - US region:
      • 54.236.233.46
      • 54.236.233.28
      • 54.174.91.34
      • 54.174.153.212
      • 54.174.115.171
    • de.codeguard.com - Germany region:
      • 35.157.245.195
      • 18.185.35.20
    • uk.codeguard.com - United Kingdom region:
      • 52.56.56.141
      • 35.178.158.59
    • fr.codeguard.com - France region:
      • 52.47.143.35
      • 52.47.91.37
  2. Click 'Add IP'


2. cPHulk Brute Force Protection

Search for cPHulk Brute Force Protection, similar to the first step:




When you see this screen, select "White/black List Management":


Then, you should be able to add our 5 IP addresses listed below to the White List or trusted IP List:



3. Host Access Control

Lastly, search for Host Access Control

search.png

You will need to fill out one line for each of our 5 IP addresses as seen below:

hac_dash.png

  • Daemon: "sshd"
  • Access List: IP address
  • Action: "allow"
  • Comment (optional): "CodeGuard"

When this has been filled out for each IP address, click "Save Host Access List" at the bottom of the page.


Once you have whitelisted our IP addresses in all three of these locations, you should have no trouble backing up your websites and databases. If you are still having connectivity issues, there may be another firewall rule somewhere else that is blocking our connections. At this point, you should reach out to HostGator's support team and ask for their assistance in identifying where our connection attempts are being blocked. If they need any additional information from us to assist them, please contact CodeGuard Support.



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