Effective February 15, 2021, the CodeGuard support center will be merging with the Sectigo support center. This means that support emails will come from support@codeguard.com, and the knowledge base will be hosted on sectigo.com. There will be no interruption of our services, and you will continue to receive top of the line support during and after this transition.

How do I back up files not in my FTP/SFTP user's home directory?

If during the activation of your website in CodeGuard you cannot see your website files like below, there is a good chance that your website files are not in your FTP/SFTP user's home directory.


As shown above, simply select the "Prefer to enter specific path?" button. This will allow you to enter the absolute path of the website on your server.

Once you've typed in the path, click "Select root directory" and continue with the website addition process.

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